Job Description:

We would like to look for engineers with 3 to 5 years relevant experiences in Support or Post sales delivery that is exploring support and post sales delivery role who are exploring pre-sales career while getting experience in post sales delivery role if they do not have existing product or relevant technology experience.

Responsibilities:

• Responsible for all Engineering activities for Cyber Security products (Such as SASE, WAF, endpoint security, DNS Security, DLP, NDR, etc..) *more product skill will be given preference.
• Involve in Large-scale (Local & Regional) Project.
• Provide technical solution initiative, PoC, implementation services including proposal, design, testing, deployment & documentation.
• Provide technical support in ensuring customer satisfaction.
• Analyse and clarify customer queries through troubleshooting and researching existing knowledgebase articles/known issues.
• Be on routine standby to support 24×7 maintenance support calls.
• Requires the ability to communicate issues clearly and concisely.
• Excellent written and verbal communication skills are a necessary part of the job.
• Actively participate in team and departmental meetings by providing feedback on the current day to day activity and recommendations for improvement.

Candidate requirements:

• At least 3-5 years of experience supporting cybersecurity or network security related solutions (i.e. Web Proxy, WAFS, or Next Generation Firewall). Particularly in the areas of administration of such solutions.
• Able to perform endpoint & network troubleshooting to isolate the cause of the issue
• Equip with knowledge & experience on Cloud Based Solution.
• Past experience on Cyber Security Products & Cyber Security Knowledge are added advantages
• Able to work independently as well as in a team environment
• Willing to work hard and have passion to learn about new technologies